Due to the current shortage of HGV and delivery drivers, our standard delivery may take longer than usual. During this time, we expect larger items to take between 5 and 10 working days. We apologise for any inconvenience caused.
All standard orders placed by midday between Monday to Friday will be dispatched within 24 hours (excluding public holidays). You will receive a confirmation email once your item has been shipped which will contain your tracking number.Any items not received within 20 days of receiving the tracking link should be reported to us by email on [email protected] or by calling our customer service team on 0116 218 2900.
Please note some of our larger items may be dispatched in two separate boxes.
All standard delivery items will typically 2 - 7 working days.
If your delivery address is outside of the UK Mainland and Wales, then delivery may take slightly longer.
Please note: If you have ordered a larger item then it will be a curb side delivery only. The driver may in special circumstances also ask for assistance to lift the object.
Our premium 2-man delivery order items will typically arrive within 3-7 working days.
Please note this delivery does not include assembly of any items or removal of packaging from your home.
Pricing is calculated on individual product weight and size. All product pages detail standard and assisted 2-man delivery costs per item. If you are purchasing multiple items, the total delivery cost will be calculated at checkout. 30-Day Returns Policy
You have 30 days from the date of delivery to request a refund or exchange your purchase. Simply return your unused item to us in its original packaging or alternatively give us a call and we’ll arrange to have it collected from you for a small fee. You will be issued with a full refund of the product cost as soon as the item has been turned to us and competed a satisfactory quality control check.
Our friendly customer services team is available to answer any questions you may have. Call us on 0116 218 2900, request a call back or email [email protected].
Office operating hours: Monday – Friday 9 am - 5.30 pm.
Your online security is important to us. We have strict measures in place to ensure your payment and personal details are fully protected. place to ensure your payment and personal details are fully protected.
Be the first to know all about our great new products, offers and discounts via our email newsletter.
By subscribing you agree to our Terms & Conditions and Privacy & Cookies Policy.
