All orders placed before 12pm between Monday to Friday will be dispatched on the same day (excluding public holidays). Any orders placed after this time will be dispatched the next working day.
If your product has been dispatched, it means it has been sent to our delivery partner who will deliver the item to your chosen address. As soon as your item has been dispatched we will send you a confirmation email with your tracking number.
Pricing is calculated on individual product weight and size. All product pages detail standard delivery costs per item. If you are purchasing multiple items, the total delivery cost will be calculated at checkout.
All standard delivery items are usually delivered within 2 - 3 working days.
If your delivery address is outside of the UK Mainland and Wales, then delivery may take up to 5 working days.
Please note: If you have ordered a larger item then it will be curb side delivery only. The driver may in special circumstances also ask for assistance to lift the object.
If you require any further assistance with the delivery of your items or have any queries, please contact our customer services team on 0116 218 2900.
You have 30 days from the date of delivery to request a refund or exchange your purchase.
A fantastic 12-month warranty on all our products.
Our friendly customer services team is available to answer any questions you may have. Call us on 0116 218 2900, request a call back or email [email protected].
Office operating hours: Monday – Friday 9am - 5.30pm.
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