Standard Delivery orders placed before midday Monday to Friday should be despatched within 24 hours (excluding public holidays).
All Standard Delivery items will typically take 3 - 5 working days to arrive.
For addresses in Scotland, Wales and those outside of Mainland UK, the delivery may take slightly longer.
Once your item has been shipped, you will receive a confirmation email containing your tracking code.
If in the event you have not received your item within 20 days of receiving the tracking code, you should contact us by email at [email protected] or by calling our friendly customer service team on 0116 218 2900.
Please note:
Some of our larger items may be dispatched in two separate boxes.
All orders are delivered to the curbside and not delivered inside the property.
Assisted 2-Man Delivery orders placed before midday Monday to Friday, will be despatched within 48 hours (excluding public holidays).
2-Man Delivery items will typically take 3 - 7 working days to arrive.
For addresses in Scotland, Wales and those outside of Mainland UK, the delivery may take slightly longer.
Once your item has been shipped, you will receive a confirmation email containing your tracking code.
If in the event you have not received your item within 20 days of receiving the tracking code, you should contact us by email at [email protected], or by calling our customer service team on 0116 218 2900.
Please note:
Assisted 2-Man Delivery does not include the assembly of any items.
This delivery option will only cover rooms up to a third floor, including flats.
The cost of delivery is based on individual product weight and size and postcode.
If you are purchasing multiple items, each item will show its own delivery cost and the total cost of delivery will be calculated at the checkout.
Curbside delivery is a standard term and generally means the item will not be taken into your home.
In most cases, the item will be delivered to your door, but in some situations where your door may not be easily accessible – such as in a flat or city centre dwelling where parking is not available – the item will be delivered as close as possible to your main entrance.
Assisted 2-Man Delivery is available by default on our sofas.
This service will provide you with two individuals that will carry the item into a room of your choice.
Our Assisted 2-Man Delivery service will cover anyone up to a 3rd story flat.
This service is not available on smaller items, items under 30kg, such as stools and gaming chairs.
If you have any additional queries about shipping or our products, our friendly customer services team is available to answer any questions you may have.
Call us on 0116 218 2900 or email [email protected] during our posted operational hours.
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