These are the terms and conditions (T&C’s) on which we Sonic Online Ltd supply goods to you (the customer).
These T&C’s will tell you about us; how we provide products; how you, or we, may change or end the contract; what to do if a problem arises; and other relevant information. Therefore, please carefully read these T&C's before order submission. If you think a mistake is present in these T&C's, please contact our customer services team.
Sonic Online Ltd Trading as Furniture Online, MPK House, 318 Melton Road, Leicester, LE4 7SL. Our company registration number is 3931917; registered VAT number is GB753774402, and our registered office is at MPK House, 318 Melton Road, Leicester, LE4 7SL.
These T&C’s will tell you about us; how we provide products; how you, or we, may change or end the contract; what to do if a problem arises; and other relevant information. Therefore, please carefully read these T&C's before order submission. If you think a mistake is present in these T&C's, please contact our customer services team.
In the need of making contact, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
When we use the words "writing" or "written" in these terms, this includes both email and postal contact.
Our acceptance of your order will take place upon us sending an order confirmation email of acceptance. Only at that point, will a legally enforceable contract come into existence between you and us.
In the unfortunate event that we are unable to accept your order, we will inform you of this in writing and the goods will not be chargeable. Such an occurrence could exist if the stock is unavailable, or because your debit or credit card declines. We will endeavour to inform you as soon as possible if such an event occurs.
You will be notified of your order number after it becomes assigned; for efficient contact between you and us, please state this as a reference.
Product images on our website are for illustrative purposes only. While every effort is made to give an accurate representation of our products, we are unable to guarantee complete accuracy due to differences in monitor displays. Consequently, your product may vary slightly from the images seen by you.
Please contact us as soon as possible and we will inform you of the possibility of making the change. Due to potential changes to price, the timing of supply, or anything necessary as a result of your requested change, you will be asked to confirm whether you wish to go ahead with any change to your order prior to it being made. Please note, we are unable to make changes to your order after goods have been dispatched.
We will need certain information from you so that we can supply the products to you; for example, your name, address, delivery address, email address, and payment details. If we do not receive the required information, we will not be able to process your order. We will not be responsible for supplying the products late or not supplying them at all if this is caused by you not giving us the information we need.
You will have legal responsibility for the goods upon your signature at delivery.
You will own the goods once we have received payment in full.
The delivery charge will be as stated on our company website.
During the order process, we will let you know when you can expect your delivery. The Delivery Policy on our company website sets out our estimated delivery times in more detail. Time is not of the essence in relation to delivery of the goods to you.
We are not responsible for delays outside our control; by way of example, a delay by a courier. In such event, we will endeavour to contact you as soon as possible and will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event. However, in the unfortunate event that a possibility of a substantial delay occurs, you may contact us to terminate the contract, and either receive a refund or credit note for any products that you have paid for but not received.
If no one is available at your address upon attempting delivery, the courier will attempt delivery again. Failure of second delivery attempt will result in your liability for storage and transportation costs. You must sign the delivery note upon receiving your order.
Your UK legislation legal rights will apply and so you may terminate the contract if we have refused or failed to deliver the goods within a reasonable time of confirming the order.
If you do choose to terminate the contract due to late delivery under clause 6.8, you must notify us in writing. You will then either be refunded or credited (you may give us your preference) for the order price.
You have contract termination rights under the Consumer Rights Act 2015 and will depend upon various circumstances such as the requirements of your order, whether it is damaged/faulty, and when you decide to end the contract. For example, if what you have bought is faulty or described incorrectly you may have a legal right to end the contract. Additional rights are summarised at clause 10.2.
To end the contract with us, please let us know by doing one of the following:
Speak to our customer services team on 0116 268 8872
e-mail us on [email protected]
send us a letter via post to Furniture Online, MPK House, 318 Melton Road, Leicester, LE4 7SL.
Please provide your name, home address, details of the order including what you bought, when you ordered or received it and, where available, your phone number and email address.
If you end the contract and are in or will be in possession of our products, they must be returned to us if in accordance with our Returns Policy.
You will be refunded for the full order including delivery costs, by the method you used for payment, or credit, subject to certain deductions described below.
If you are exercising your right to change your mind:
Your refund may be reduced to reflect goods that have been damaged in your possession, and are not resalable at their full value. See our Returns page for information about acceptable handling.
You are only entitled to reasonable delivery costs incurred by you.
Your money will be returned as soon as possible, and within 14 days of you sending the goods back to us.
We may end the contract for a product at any time by writing to you, if you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
We may deduct from your refund, or charge you reasonable compensation for the costs we will incur as a result of a contract breach.
If you have any questions or concerns about your order, please contact our customer service team on 0116 268 8872 or at [email protected]
We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
You will have 14 days after purchasing your in-store items if you simply change your mind. Please return the unused goods to us with the original receipt and we will offer you an exchange or credit note.
If you wish to exercise your legal rights to reject products return them by post, or (if they are unsuitable for posting) allow us to collect them from you. You will pay the costs of postage or collection. Please contact our customer services team on 0116 268 8872 or at [email protected] for a return label or to arrange the collection.
The price of the product (which includes VAT) will be the price indicated on the order page upon placing your order and confirmed in our order confirmation. We take all reasonable care to ensure that the price of the product advised to you is correct, however, despite our best efforts, there may be a rare occasion in which one of our products advertises at an incorrect price.
We accept payment by most debit credit cards. You must pay for the goods upon order, We take instant payment for all orders and will charge your credit or debit card before we dispatch the products to you.
If you think we have incorrectly charged you, please contact us promptly to let us know.
If we fail to comply with these terms we are responsible for any loss or damage you suffer that is legally recoverable, subject to clause 12.2.
We do not exclude liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation. In all other cases, our liability to you in relation to an order cannot exceed the value of that order. We are not liable for any indirect or consequential losses. As we only supply products for private use we have no liability for any loss of profits or business loss.
We may transfer our rights and obligations to another organisation, but if this happens we will always tell you in writing, and we will ensure that the transfer will not affect your rights under the contract.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These terms are governed solely by English law and English courts shall have exclusive jurisdiction to decide all disputes arising out of or in connection with these terms, save that. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts and if you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry/claim instructions are deemed to form part of the terms and conditions and by participating all claimants will be deemed to have accepted and be bound by the terms and conditions.
All competitions are open to UK residents (England, Scotland, Wales and Northern Ireland) aged 18 years or over, excluding Furniture Online employees and their immediate families (spouse, parent, child, sibling, grandparent and/or “step” family), associated agents or anyone professionally connected with the prize promotion.
Only one entry per person per prize promotion will be permitted unless otherwise stated in the individual promotion. All additional entries will be disqualified.
Any entries that Furniture Online consider (in our absolute discretion) to be dangerous, vulgar, offensive, indecent, illegal racist, copied, offensive, cruel or fraudulent, or infringe on the rights or copyright of others will be immediately disqualified.
Prize draw winner(s) will be randomly selected and the winner(s) will be notified by email or via the account provided at point of entry within 14 days of the closing date and will have 14 days from notification to claim their prize. If a winner does not claim their prize within this timeframe, Furniture Online reserves the right to withdraw prize entitlement and will award the prize to a reserve drawn at the same time as the original. It is the responsibility of the entrant to provide correct, up-to-date details when entering the prize promotion and acceptance of the prize. Furniture Online cannot be held responsible for winners failing to supply accurate information which affects prize acceptance or delivery of their prize.
Prizes must be accepted as offered by the named winner. There is no cash or alternative prizes, in whole or part. The prizes are not transferable and cannot be resold. Furniture Online reserves the right to substitute a prize of equal or greater value should circumstances outside its control make this necessary. The selected winner may be asked for proof of identity, age and address and to withdraw prize entitlement where there are reasonable grounds to believe there has been a breach of these terms and conditions.
You agree that if you are a winner, you will take part in and co-operate fully with reasonable publicity and to the use of your name, photograph and any comments in such publicity without any fee being payable.
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