Trading Terms and Conditions

Trading Terms and Conditions

1. These Terms
   1. What these terms cover:

      These are the terms and conditions (T&C’s) on which we Furniture Online Global Ltd supply goods to you (the customer).

   2. Why you should read them:

      These T&C’s will tell you about us; how we provide products; how you, or we, may change or end the contract; what to do if a problem arises; and other relevant information. Therefore, please carefully read these T&C's before order submission. If you think a mistake is present in these T&C's, please contact our customer services team.

2. Information About Us and How To Contact Us
   1. Who we are:

      Furniture Online Global Ltd, MPK House, 318 Melton Road, Leicester, LE4 7SL. Our company registration number is 3931917; registered VAT number is GB753774402, and our registered office is at MPK House, 318 Melton Road, Leicester, LE4 7SL.

   2. How to contact us

      These T&C’s will tell you about us; how we provide products; how you, or we, may change or end the contract; what to do if a problem arises; and other relevant information. Therefore, please carefully read these T&C's before order submission. If you think a mistake is present in these T&C's, please contact our customer services team.

   3. How we may contact you:

      In the need of making contact, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

   4. "Writing" includes emails:

      When we use the words "writing" or "written" in these terms, this includes both email and postal contact.

3. Our Contract With You
   1. How we will accept your order:

      Our acceptance of your order will take place upon us sending an order confirmation email of acceptance. Only at that point, will a legally enforceable contract come into existence between you and us.

   2. If your order cannot be accepted:

      In the unfortunate event that we are unable to accept your order, we will inform you of this in writing and the goods will not be chargeable. Such an occurrence could exist if the stock is unavailable, or because your debit or credit card declines. We will endeavour to inform you as soon as possible if such an event occurs.

   3. Your order number:

      You will be notified of your order number after it becomes assigned; for efficient contact between you and us, please state this as a reference.

4. Our Products
   1. Slight product variations from their pictures:

      Product images on our website are for illustrative purposes only. While every effort is made to give an accurate representation of our products, we are unable to guarantee complete accuracy due to differences in monitor displays. Consequently, your product may vary slightly from the images seen by you.

5. Your Rights To Make Changes
   1. If you wish to make a change to your order

      Please contact us as soon as possible and we will inform you of the possibility of making the change. Due to potential changes to price, the timing of supply, or anything necessary as a result of your requested change, you will be asked to confirm whether you wish to go ahead with any change to your order prior to it being made. Please note, we are unable to make changes to your order after goods have been dispatched.

6. Providing The Products
   1. What will happen if you do not give required information to us:

      We will need certain information from you so that we can supply the products to you; for example, your name, address, delivery address, email address, and payment details. If we do not receive the required information, we will not be able to process your order. We will not be responsible for supplying the products late or not supplying them at all if this is caused by you not giving us the information we need.

   2. When you become responsible for the goods:

      You will have legal responsibility for the goods upon your signature at delivery.

   3. When you own goods:

      You will own the goods once we have received payment in full.

   4. Delivery costs:

      The delivery charge will be as stated on our company website.

   5. When we will deliver:

      During the order process, we will let you know when you can expect your delivery. The Delivery Policy on our company website sets out our estimated delivery times in more detail. Time is not of the essence in relation to delivery of the goods to you.

   6. Delays outside our control:

      We are not responsible for delays outside our control; by way of example, a delay by a courier. In such event, we will endeavour to contact you as soon as possible and will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event. However, in the unfortunate event that a possibility of a substantial delay occurs, you may contact us to terminate the contract, and either receive a refund or credit note for any products that you have paid for but not received.

   7. Attempting delivery:

      If no one is available at your address upon attempting delivery, the courier will attempt delivery again. Failure of second delivery attempt will result in your liability for storage and transportation costs. You must sign the delivery note upon receiving your order.

   8. Late delivery of your order:

      Your UK legislation legal rights will apply and so you may terminate the contract if we have refused or failed to deliver the goods within a reasonable time of confirming the order.

   9. Ending the contract for late delivery:

      If you do choose to terminate the contract due to late delivery under clause 6.8, you must notify us in writing. You will then either be refunded or credited (you may give us your preference) for the order price.

7. Your Rights To End The Contract
   1. Terminating your contract:

      You have contract termination rights under the Consumer Rights Act 2015 and will depend upon various circumstances such as the requirements of your order, whether it is damaged/faulty, and when you decide to end the contract. For example, if what you have bought is faulty or described incorrectly you may have a legal right to end the contract. Additional rights are summarised at clause 10.2.

8. How To End The Contract
   1. Inform us of your intentions:

      To end the contract with us, please let us know by doing one of the following:

      1. Phone:

         Speak to our customer services team on 0116 268 8872

      2. Email:

         e-mail us on [email protected]

      3. Post:

         send us a letter via post to Furniture Online, MPK House, 318 Melton Road, Leicester, LE4 7SL.

      Please provide your name, home address, details of the order including what you bought, when you ordered or received it and, where available, your phone number and email address.

   2. Returning products after ending the contract:

      If you end the contract and are in or will be in possession of our products, they must be returned to us if in accordance with our Returns Policy.

   3. How we will refund you:

      You will be refunded for the full order including delivery costs, by the method you used for payment, or credit, subject to certain deductions described below.

   4. Deductions from refunds:

      If you are exercising your right to change your mind:

      Your refund may be reduced to reflect goods that have been damaged in your possession, and are not resalable at their full value. See our Returns page for information about acceptable handling.

      You are only entitled to reasonable delivery costs incurred by you.

   5. When your refund will be made:

      Your money will be returned as soon as possible, and within 14 days of you sending the goods back to us.

9. Our Rights To End The Contract
   1. If you breach the contract:

      We may end the contract for a product at any time by writing to you, if you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

   2. Recovery of losses incurred by us:

      We may deduct from your refund, or charge you reasonable compensation for the costs we will incur as a result of a contract breach.

10. If There Is A Problem With The Product
    1. How to tell us about problems:

       If you have any questions or concerns about your order, please contact our customer service team on 0116 268 8872 or at [email protected]

    2. Summary of your legal rights:

       We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

       1. S.2 of The Consumer Rights Act 2015 states that goods must be: as described; fit for a particular purpose; of satisfactory quality; and match a sample, and model seen.
       2. You are entitled to end the contract and receive a refund under the following time frames, after delivery:
       3. Up to 14 days: if the order is purchased on our website or over the phone – giving allowance for a “cooling-off period”.
       4. Up to 30 days: if the goods are defective or the order fails to meet a requirement under S.2 of the Act.
       5. Up to 37 days: if you have requested for a repair or replacement – giving allowance for a “waiting period”.
       6. Up to six months: if your goods cannot be repaired or replaced, then you are entitled to a repair, credit note, or refund.
       7. Up to six years: if you can prove that your product was faulty upon purchase, then you are entitled to a repair, credit note, or refund.
    3. In addition to your legal rights:

       You will have 14 days after purchasing your in-store items if you simply change your mind. Please return the unused goods to us with the original receipt and we will offer you an exchange or credit note.

    4. Your obligation to return rejected products:

       If you wish to exercise your legal rights to reject products return them by post, or (if they are unsuitable for posting) allow us to collect them from you. You will pay the costs of postage or collection. Please contact our customer services team on 0116 268 8872 or at [email protected] for a return label or to arrange the collection.

11. Price And Payment
    1. Where to find the price for the product:

       The price of the product (which includes VAT) will be the price indicated on the order page upon placing your order and confirmed in our order confirmation. We take all reasonable care to ensure that the price of the product advised to you is correct, however, despite our best efforts, there may be a rare occasion in which one of our products advertises at an incorrect price.

    2. When and how to pay for your order:

       We accept payment by most debit credit cards. You must pay for the goods upon order, We take instant payment for all orders and will charge your credit or debit card before we dispatch the products to you.

    3. You are incorrectly charged:

       If you think we have incorrectly charged you, please contact us promptly to let us know.

12. Our Responsibility For Loss Or Damage Suffered By You
    1. Our responsibility for foreseeable loss and damage:

       If we fail to comply with these terms we are responsible for any loss or damage you suffer that is legally recoverable, subject to clause 12.2.

    2. Limitation of Liability:

       We do not exclude liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation. In all other cases, our liability to you in relation to an order cannot exceed the value of that order. We are not liable for any indirect or consequential losses. As we only supply products for private use we have no liability for any loss of profits or business loss.

13. How We May Use Your Personal Information
    1. We will use the personal information you provide to us:
       1. To supply your order;
       2. To process your payment for the order; and
       3. If permission is given by you, to inform you of our products that we believe would be of your liking; you may stop receiving this at any time however by contacting our customer services team.
    2. We will only give your personal information to third parties where the law either requires us to do so or where you have provided your express consent for us to do so.
14. Other Relevant Terms
    1. We may transfer this agreement to someone else:

       We may transfer our rights and obligations to another organisation, but if this happens we will always tell you in writing, and we will ensure that the transfer will not affect your rights under the contract.

    2. You may not transfer your rights or obligations to someone else.
    3. Nobody else has any rights under this contract:

       This contract is between you and us. No other person shall have any rights to enforce any of its terms.

    4. If a court finds part of this contract illegal, the rest will continue in force:

       Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    5. Even if we delay in enforcing this contract, we can still enforce it later:

       If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

    6. Which laws apply to this contract and where you may bring legal proceedings:

       These terms are governed solely by English law and English courts shall have exclusive jurisdiction to decide all disputes arising out of or in connection with these terms, save that. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts and if you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

15. Klarna
    1. In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
       • Pay later in 30 days
       • Pay later in 3 interest-free instalments

       Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.